Terms of service

The terms "we", "us" and "our" refer to Venus Haven. Venus Haven operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated premium shopping experience (the "Services"). Venus Haven is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

1. ELIGIBILITY

By using our Services, you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian. Venus Haven reserves the right to refuse service to anyone at any time.

2. PRODUCTS & SERVICES

Venus Haven offers a curated selection of premium fashion, jewellery, skincare, home décor, and lifestyle products. We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. All product descriptions, images, and pricing are subject to change.

3. PRICING & PAYMENT

All prices are listed in Australian Dollars (AUD) unless otherwise stated. Venus Haven reserves the right to change prices at any time. Payment must be received in full before an order is processed and dispatched. We accept all major payment methods available at checkout.

4. ORDERS & CANCELLATIONS

By placing an order, you are making an offer to purchase. Venus Haven reserves the right to accept or decline any order. If your order is cancelled after payment, a full refund will be issued. Once an order has been dispatched, it cannot be cancelled.

5. SHIPPING & DELIVERY

Venus Haven ships to addresses within Australia and select international destinations. Delivery times are estimates only and may vary. Venus Haven is not responsible for delays caused by third-party carriers or customs. Please refer to our Shipping Policy for full details.

6. RETURNS & REFUNDS

We want you to love your Venus Haven purchase. If you are not satisfied, please refer to our Refund & Returns Policy for eligibility, timeframes, and instructions. Venus Haven reserves the right to refuse returns that do not meet our policy criteria.

7. INTELLECTUAL PROPERTY

All content on the Venus Haven website, including images, text, logos, and designs, is the property of Venus Haven and may not be reproduced, distributed, or used without prior written consent.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Venus Haven shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services or products.

9. PRIVACY

Your privacy is important to us. Please review our Privacy Policy to understand how Venus Haven collects, uses, and protects your personal information.

10. CHANGES TO TERMS

Venus Haven reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

11. CONTACT US

If you have any questions about these Terms of Service, please contact us at: 📧 venushaven8@gmail.com 🌐 venushaven.com / Shop@luliikasoneroofendlessaccess.com