Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard delivery within Australia takes 5–10 business days. International orders may take 10–20 business days depending on your location.

Do you offer free shipping?
Yes! We offer free standard shipping on all Australian orders over AUD $75.

Can I track my order?
Absolutely. Once your order is dispatched, you will receive a tracking number via email. You can also use our Track Order page.

Do you ship internationally?
Yes, we ship to selected countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition.

How do I initiate a return?
Contact our support team with your order number and reason for return. We will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days of receiving your returned item.

Products

Are your products authentic and high quality?
Every product at Venus Haven is carefully curated and quality-checked before being listed. We stand behind everything we sell.

How do I choose the right size?
Each product page includes a detailed size guide. If you need further assistance, please contact our team.

Payments

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shop Pay for a fast, secure checkout experience.

Is my payment information secure?
Yes. All transactions are encrypted and processed through Shopify's secure payment gateway. We never store your card details.

Still have questions?

We are here to help. Reach out to us via our Contact page and our team will respond within 24 hours.