Shipping Policy | Venus Haven — Australia & International Delivery
Shipping Policy | Venus Haven — Australia & International Delivery
Shipping Policy
At Venus Haven, we are committed to delivering your order safely and promptly. Here is everything you need to know about our shipping process.
Processing Time
- All orders are processed within 1–3 business days of payment confirmation
- Orders placed on weekends or public holidays will be processed the next business day
- You will receive an email with your tracking details once your order has been dispatched
Domestic Shipping (Australia)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | AUD $7.95 |
| Free Standard Shipping | 5–10 business days | Free on orders over AUD $75 |
| Express Shipping | 2–5 business days | AUD $14.95 |
International Shipping
- We ship to selected countries worldwide
- International delivery typically takes 10–20 business days depending on destination
- Shipping costs are calculated at checkout based on your location and order weight
- Customers are responsible for any customs duties, taxes, or import fees applicable in their country
Order Tracking
Once your order is dispatched, you will receive a tracking number via email. Use our Track Order page to monitor your delivery in real time.
Delivery Issues
If your order has not arrived within the estimated timeframe, please contact us at venushaven8@gmail.com. We will investigate and resolve the issue as quickly as possible.
Lost or Damaged Parcels
In the rare event that your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the situation and ensure you receive your order.